Refund & Cancellation Policy – BND DIGITAL LLC

Last Updated: September 11, 2026

This Refund & Cancellation Policy explains the general rules applicable to payments, cancellations, refunds, and termination of services provided directly by BND DIGITAL LLC.

Because BND DIGITAL LLC provides digital and e-commerce management services, this policy applies specifically to services purchased from BND DIGITAL LLC. It does not automatically govern purchases made by consumers from independently operated online stores that BND DIGITAL LLC may manage or support.

1. Company Information

BND DIGITAL LLC
EIN: 33-4651803
150 Washington Avenue, Suite 201
Santa Fe, NM 87501
United States

Email: bnddigital33@gmail.com

2. Scope of This Policy

This policy applies to services provided directly by BND DIGITAL LLC, including, where applicable:

Shopify store management
E-commerce management
Store development and configuration
Digital consulting
Product and catalogue management
Website management
Technical support
Marketing and advertising support
Business optimization
Customer-service management
Analytics and reporting
Automation and integrations
Other digital services agreed with the client

Specific contracts, proposals, statements of work, invoices, or written agreements may contain different refund or cancellation provisions.

Where such specific terms exist, those terms will take precedence over this general policy to the extent permitted by applicable law.

3. Cancellation Before Services Begin

Clients wishing to cancel a service before work has commenced should contact BND DIGITAL LLC as soon as possible at:

bnddigital33@gmail.com

If no work has begun and BND DIGITAL LLC has not incurred non-refundable expenses in connection with the project, the client may be eligible for a full or partial refund, depending on the circumstances and applicable agreement.

Any non-refundable third-party expenses already incurred may be deducted from the refundable amount.

4. Cancellation After Work Has Begun

Once BND DIGITAL LLC has begun providing the contracted services, cancellation requests will be evaluated according to:

Work already completed
Time already allocated to the project
Services already delivered
Resources committed to the project
Third-party expenses incurred
Contractual commitments already undertaken
The applicable service agreement

Amounts corresponding to services already performed or costs already incurred are generally not refundable, except where otherwise required by applicable law or agreed in writing.

5. Completed Digital Services

Due to the nature of digital services, work that has already been completed and delivered is generally not eligible for a refund solely because the client later decides not to use the completed work.

Examples may include completed:

Store configurations
Website modifications
Product uploads
Catalogue organization
Theme customizations
Integrations
Technical configurations
Digital assets
Reports
Consulting work
Operational tasks

This does not affect any rights the client may have where services were materially defective, not provided as agreed, or where applicable law provides otherwise.

6. Ongoing Management Services

Some BND DIGITAL LLC services may be provided on a recurring or ongoing basis.

Cancellation terms for recurring services may be established in the applicable contract, proposal, subscription arrangement, or written agreement.

Unless otherwise agreed, cancellation does not automatically create a right to a refund for services already provided during the current or previous service periods.

7. Project Deposits and Advance Payments

Certain projects may require a deposit or advance payment before work begins.

The applicable proposal or agreement should specify whether a deposit is refundable.

Where a deposit has been used to reserve resources, begin work, purchase third-party services, or cover work already performed, all or part of the deposit may become non-refundable to the extent permitted by applicable law.

8. Refund Requests

To request a refund, clients should contact:

bnddigital33@gmail.com

The request should include sufficient information for BND DIGITAL LLC to identify the relevant service and transaction.

We may request additional information where reasonably necessary to review the request.

9. Refund Review

Refund requests are evaluated individually based on the applicable agreement and circumstances.

Factors considered may include:

Nature of the service
Amount of work completed
Deliverables already provided
Reason for the request
Payments already made
Third-party expenses
Contractual obligations
Applicable law

Submitting a refund request does not automatically mean that a refund will be approved.

10. Approved Refunds

Where a refund is approved, BND DIGITAL LLC will communicate the applicable amount and processing method to the client.

Refunds will generally be returned using the original payment method where reasonably possible.

Processing times may vary depending on the bank, card issuer, payment processor, or financial institution involved.

11. Third-Party Fees and Expenses

Payments made to third-party providers may be non-refundable.

Examples include:

Shopify subscription fees
Application subscriptions
Domain registrations
Advertising expenditure
Software subscriptions
Hosting services
Payment-processing charges
External professional services
Other third-party services purchased for a project

BND DIGITAL LLC cannot guarantee refunds for amounts charged directly by independent third parties.

12. Advertising Expenditure

Advertising budgets paid to or spent through advertising platforms are separate from BND DIGITAL LLC's service fees unless otherwise expressly stated.

Amounts already spent on advertising campaigns generally cannot be refunded by BND DIGITAL LLC.

Any refund available from an advertising platform is subject to that platform's own policies and decisions.

13. Client Delays or Failure to Cooperate

Refunds will not ordinarily be provided solely because a project was delayed due to the client's:

Failure to provide required information
Failure to provide account access
Delayed approvals
Failure to supply necessary materials
Failure to respond to reasonable requests
Changes to the original project scope

Where possible, BND DIGITAL LLC may work with the client to establish a revised project schedule.

14. Third-Party Platform Restrictions

BND DIGITAL LLC is not responsible for independent decisions made by third-party platforms.

These may include:

Shopify account restrictions
Shopify Payments reviews
Payment processor holds
Advertising-account restrictions
Bank reviews
Platform suspensions
Verification requests
Application outages
Third-party service interruptions

A third-party platform restriction does not automatically entitle a client to a refund for services that BND DIGITAL LLC has already performed.

15. Dissatisfaction With Results

BND DIGITAL LLC provides professional services designed to support and improve e-commerce operations.

However, business performance cannot be guaranteed.

A client is not automatically entitled to a refund solely because expected commercial results, sales volumes, revenue, conversion rates, advertising performance, or other business outcomes were not achieved.

Where there is a concern about the quality or completion of contracted work, the client should contact us so the matter can be reviewed.

16. Incorrect or Duplicate Payments

If a client believes that a payment was:

Charged twice
Processed incorrectly
Made for the wrong amount
Made in error

the client should contact us promptly at bnddigital33@gmail.com.

Verified duplicate or erroneous payments will be addressed appropriately.

17. Chargebacks and Payment Disputes

Clients are encouraged to contact BND DIGITAL LLC directly before initiating a chargeback or payment dispute so that legitimate billing or service concerns can be reviewed.

Nothing in this provision prevents a client from exercising lawful rights available through their financial institution or applicable law.

BND DIGITAL LLC reserves the right to provide relevant contracts, invoices, communications, proof of services, and transaction records to payment providers when responding to a payment dispute.

18. Cancellation by BND DIGITAL LLC

BND DIGITAL LLC may cancel or terminate a service where permitted by the applicable agreement or law, including in circumstances involving:

Non-payment
Fraud or suspected fraudulent activity
Unlawful business activities
Material breach of an agreement
Security risks
Abuse of our services
Material misrepresentation
Serious platform-compliance concerns

Where BND DIGITAL LLC terminates an engagement, any refund will be determined based on work already performed, outstanding obligations, applicable contractual terms, and applicable law.

19. Purchases From Client E-Commerce Stores

This distinction is important:

BND DIGITAL LLC's Refund & Cancellation Policy does not automatically apply to products purchased from online stores that BND DIGITAL LLC manages, develops, or supports on behalf of clients.

Consumers purchasing products from an individual online store should consult the Refund Policy, Return Policy, Terms & Conditions, and contact information displayed by that specific store.

Refunds relating to merchandise, shipping, deliveries, product returns, exchanges, or consumer orders are governed by the applicable store's policies and applicable law unless BND DIGITAL LLC is expressly identified as the relevant seller or contracting party.

20. Changes to This Policy

BND DIGITAL LLC may update this Refund & Cancellation Policy periodically to reflect changes in its services, business practices, or applicable requirements.

The current version will display the latest revision date.

Existing contractual rights and obligations remain subject to the applicable agreement.

21. Contact Us

For cancellation, billing, or refund questions, contact: